Customer Service Representative at Dillard’s

Full job description

```Duties```
- Provide exceptional customer service to clients via phone, email, and in-person interactions
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Perform data entry tasks to input customer information into the system
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products or services to customers when appropriate

```Experience```
- Previous experience in customer service or a related field is preferred
- Bilingual skills (English and Spanish) are a plus
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Sales experience is beneficial but not required

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building strong relationships with clients. You will have the opportunity to utilize your excellent communication skills to provide exceptional service and address customer needs. If you are a motivated individual who enjoys helping others, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be expected to work on-site at our location.

If you meet the qualifications listed above and are interested in joining our team, please submit your application through our online portal. We look forward to reviewing your application.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Retail sales: 1 year (Preferred)

Work Location: In person